Keep IT support agents alerted to unresolved tickets hourly

IT support agents miss unresolved tickets across channels, risking SLA breaches and unhappy end users. Hourly digests flag open items so agents reassign or close issues before SLAs are missed.

Overview

Unresolved tickets create SLA risk and unhappy end users for IT support. This hourly digest consolidates open, in-progress items so agents reassign or resolve before SLAs are missed, preventing missed follow-ups and chaos. Customers report faster response times and fewer missed escalations.

Notable Features

Run hourly checks across channels
Consolidate unresolved tickets into digest
Notify designated engineers for reassignment