Keep IT requesters notified when tickets are resolved

IT staff often close tickets without notifying requesters, causing repeated status questions. Automated closure messages go to requesters when tickets resolve, so support handles fewer follow-ups.

Overview

Unnotified ticket closures generate repeated requester inquiries and wasted agent time. This workflow sends closure messages the moment issues are marked resolved, giving requesters a clear final update and letting support focus on active work with fewer follow-ups.

Notable Features

Notify requesters on ticket resolution
Include ticket summary in message
Record notification in ticket history