Keep IT operators alerted to new call evidence

IT operators miss call recordings and caller details, causing audit gaps and slow triage. Send recordings and caller info to the assigned IT operator so audits have evidence and triage begins quickly.

Overview

IT teams leave incident evidence at risk when call recordings and caller context aren't routed, creating audit and triage delays. This workflow delivers recordings and parsed caller/callee details to the assigned IT operator and logs the evidence in your ticketing/storage system, eliminating manual retrieval. The result is dramatically faster triage and complete audit trails.

Notable Features

Deliver call recordings to operator
Extract caller and callee details
Attach evidence to incident records