Keep IT on-call informed with hourly ticket backlog counts
Keep IT on-call informed with hourly ticket backlog counts
IT operators miss rising unassigned tickets, risking incident escalation and SLA breaches. Hourly ticket totals feed monitoring so on-call responders detect spikes and prioritize triage.
Overview
IT operators face SLA risk when unassigned tickets pile up and incident escalation becomes likely. This workflow streams hourly ticket and unassigned counts into your monitoring platform so on-call responders spot surges and prioritize triage. Teams report faster detection and far fewer missed escalations.
Notable Features
- Send hourly ticket totals to monitoring
- Alert on-call responders on spikes
- Count unassigned tickets before handoff