Keep IT notified of high-priority sales support tickets

IT support misses sales-raised tickets, letting high-impact issues go unresolved and risking deals. It marks them high priority and alerts agents so sales issues get attention.

Overview

Unflagged sales tickets expose IT and customer-facing teams to revenue risk when critical issues go unnoticed. This workflow flags sales-raised tickets as high priority and pushes real-time alerts to support channels, ensuring critical problems get attention and response times drop dramatically.

Notable Features

Mark tickets raised by sales
Alert support agents via Slack or email
Add audit note for compliance