Keep IT informed: send CSAT after case completion

IT admins see completed cases fail to reach messaging, leaving CSAT surveys unsent. This flow records completion details and triggers CSAT in your messaging tool so support captures feedback promptly.

Overview

Support orgs risk losing customer feedback when completed cases never reach the messaging layer. This workflow guarantees completed case details land in your customer messaging tool and CSAT surveys fire, eliminating missed feedback windows so support can act on sentiment immediately.

Notable Features

Record completed case details
Trigger CSAT in messaging tool
Notify support when surveys sent