Keep IT in control of missed appointment outreach

IT teams overseeing support systems miss appointment updates, causing SLA risk and unhappy customers. It notifies customers on record changes so agents recover bookings and offer rescheduling options.

Overview

Missed appointment records create SLA risk and frustrated customers. This workflow ensures customers are contacted when appointment records change, enabling support agents to recover bookings and reduce missed follow-ups while logging every outreach for audit and escalation.

Notable Features

Detect missed appointments from database
Send SMS and email notifications
Create follow-up tasks for agents