Keep IT helpdesk developer requests triaged and unassigned

IT support agents miss developer requests buried in shared inboxes, causing stalled tickets and blocked engineering work. So IT can triage and assign requests without delays.

Overview

Untriaged developer tickets stall engineering and create hidden blockers. This workflow routes every dev support request into the IT helpdesk unassigned section so triage starts promptly, eliminating overlooked tickets and keeping engineering moving.

Notable Features

Route developer requests to helpdesk
Place tickets in unassigned section
Alert IT triage channel on arrival