Keep IT calendars free of stale tech appointments

IT admins see pending calendar entries stay after ticket updates, creating duplicate appointments. Remove outdated events when tickets change so ops calendars show only confirmed work.

Overview

Pending tech appointments create double-bookings and strain operations when ticket confirmations change. This workflow keeps calendars accurate by removing outdated events when ticket status updates, preventing double bookings and ensuring schedules list only confirmed work.

Notable Features

Detect ticket confirmation and stage changes
Find matching pending calendar events
Remove outdated events and notify ops