Keep IT and ops informed of new guest reviews

IT teams miss negative guest reviews in dashboards, risking escalations and lost bookings. Send rating-specific alerts to ops and guest experience team so praise is acknowledged and issues surface fast.

Overview

Missed or slow responses to guest reviews create reputational risk and lost repeat bookings. This workflow gets rating-specific alerts into ops and guest-experience channels, turning praise into recognition and surfacing problems before they escalate — so response times drop dramatically and follow-ups no longer slip through the cracks.

Notable Features

Route reviews by rating level
Alert ops and guest experience
Create searchable review records