Keep business owners informed on cooldown tag events

Business owners find cooldown tag changes lack an auditable timeline, causing missed follow-ups and escalations. Event records are created so ops and support coordinate follow-up.

Overview

Cooldown tag flips create blind spots that let members fall through the cracks and increase escalation risk. This workflow captures each cooldown change as an auditable event and routes alerts to ops and support so follow-up happens reliably. Leaders get a searchable audit trail and smoother handoffs between ops and support.

Notable Features

Create event records on tag change
Send alerts to ops and support
Maintain auditable member event timeline