Keep business owners informed of urgent customer chat activity

Business owners miss new chat signals, letting urgent customer issues escalate. Email alerts notify admins when chats begin, so issues are triaged before customers disengage.

Overview

Unseen chat activity lets urgent customer issues escalate into refunds or complaints. This workflow routes chat alerts to your admins and creates escalation tasks when needed, ensuring issues are triaged and reducing missed handoffs. Business owners regain visibility and faster triage so customer relationships are protected.

Notable Features

Notify admins on chat start
Highlight urgent messages for triage
Create escalation tasks automatically