IT: keep messaging profiles aligned to product editions

IT admins see CRM edition updates leave messaging profiles stale, causing support and CSMs to act on incorrect entitlements. Route edition changes to messaging so agents see current entitlements.

Overview

Stale product-edition data in messaging profiles leads to support friction and incorrect entitlement handling. This workflow keeps messaging profiles aligned with CRM edition changes so agents always see current entitlements, enabling faster handoffs and fewer entitlement errors. Customers report clearer handoffs and shorter resolution cycles after deploying similar flows.

Notable Features

Update messaging profiles on edition change
Route entitlement data to messaging
Notify support and customer success