IT: keep claim records accurate after courier updates

IT staff miss courier webhook updates in the case system, causing stale tracking and support escalations. It updates claim records and notifies ops and customers so they see accurate shipment status.

Overview

Missed courier updates create stale tracking and unnecessary escalations for claims operations. This workflow keeps claim records and customer notifications current, eliminating manual reconciliation and reducing support churn. Teams see fewer manual updates and clearer visibility into shipment state.

Notable Features

Update claim records automatically
Notify ops and customers promptly
Detect and route courier status changes