IT: Create auditable approval trail for cases

IT admins see approved case summaries and reconsideration forms go untracked, creating audit gaps and delaying processing. Approved forms add table records so case managers have an auditable trail.

Overview

Missed approvals create audit gaps and stall case processing, exposing operations to compliance and service risk. Capturing every approved form as a table record gives case managers a reliable, auditable approval trail so downstream processing starts promptly and audit questions are easier to answer.

Notable Features

Create approval table records
Notify case managers on approval
Log approver details for audit