Increment SLA violation count and flag overdue support tickets

Your ticket response tracking misses 24-hour breaches, leaving agents unaware of overdue follow-ups. Tickets are flagged with updated violation counts so your support team can act same day.

Overview

Missed 24-hour responses create backlog and frustrate customers; this flow keeps violation counts current hourly so leads can reassign and clear overdue tickets. With hourly updates, your team sees which tickets need immediate attention before SLAs escalate.