Increment BAU support counters from incoming feed entries

Your BAU support feed items arrive uncounted, leaving incident tallies stale and escalation visibility poor. Keep incident counters current so operators spot trends and prioritize triage same day.

Overview

If BAU feed items aren't tied to your counters, engineers lose visibility into recurring issues and escalation is delayed. This flow wires each new feed item into your summary records so counters update within minutes and operators can act same day.