Hospitality CIO: Capture NPS when IT tickets close

Chief information officers see IT tickets close without feedback, leaving guest-facing problems unmeasured and risking service recovery. Send iNPS to the ticket reporter on close so IT leadership captures sentiment and improves responses.

Overview

Guest-facing IT issues often close without feedback, leaving CIOs blind to service gaps. This workflow sends an iNPS to the ticket reporter at closure and logs responses back into your helpdesk and leadership channels, preventing feedback loss and ensuring zero missed follow-ups.

Notable Features

Send iNPS when ticket closes
Verify reporter email exists
Log responses to ticket record