Help support ops prioritize on-call tickets by severity

Support ops miss severity on new tickets, causing misrouted on-call work and risking SLA breaches. Classifying severity on creation ensures on-call engineers get prioritized tickets quickly.

Overview

Unclassified tickets force on-call engineers to triage priorities manually and put your support ops at risk of SLA breaches. Classifying severity at ticket creation routes incidents to the right engineers and reduces misrouted work, delivering faster response times and fewer missed escalations.

Notable Features

Tag new tickets with severity
Notify on-call engineers for critical issues
Route critical tickets to escalation