Help customer support ops spot priority partner emails

Customer support ops miss priority partner mentions in shared inboxes, risking SLA breaches and escalated tickets. Instant alerts post to support chat so agents prioritize replies.

Overview

Customer support ops risk SLA breaches when priority partner emails go unseen. This workflow pushes partner mentions into your support chat and creates clear alerts so agents spot and prioritize replies, preventing escalations and keeping SLAs intact.

Notable Features

Detect email mentions of priority partners
Post alerts to support chat
Route high-priority messages to agents