Head of design: record support replies into analytics

Head of design sees support replies go unrecorded, letting UX issues miss prioritization. Capture replies as analytics events so product and design spot patterns and prioritize fixes.

Overview

Support managers lose visibility when replies aren't captured, delaying product fixes and muddling design priorities. Recording every support reply as analytics events feeds conversation context into product dashboards, so support and design spot trends faster and keep the backlog focused.

Notable Features

Record every support reply event
Enrich events with user metadata
Route insights to product dashboards