Guest services: send multilingual post-check-in emails

Guest service teams miss post-check-in emails, confusing multilingual guests. It sends language-specific follow-ups three days after arrival and skips channel addresses.

Overview

Missed post-check-in messages confuse guests and create repeat support contacts. This workflow ensures guest service teams deliver language-appropriate follow-ups three days after arrival while ignoring channel addresses, eliminating missed messages and reducing repeat contacts.

Notable Features

Send language-specific post-check-in emails
Skip booking channel email addresses
Log sends and update records