Give support agents full customer context for every request

Support agents triaging tickets miss contact or account links, causing SLA breaches and repeated info requests. So agents start resolution without manual lookups.

Overview

Tickets missing contact or account links create SLA risk and churn triggers for support agents. This workflow ensures every support request carries customer context, letting agents start resolution without manual lookups and reducing escalations. The result is clearer ownership, fewer missed follow-ups, and more consistent SLA performance.

Notable Features

Attach contacts and accounts on create
Find matching contact by email
Alert agents when association fails