Game support ops capture footage review requests for triage

Support ops miss footage form submissions, causing delayed triage and stalled content updates. This creates support cases and posts assets to your support channel so engineers start triage quickly.

Overview

Missed footage requests slow triage and delay content updates, creating risky handoffs between support and engineering. By turning every form into a structured ticket and Slack alert, this workflow eliminates missed tickets and gives support ops immediate visibility so engineers can begin triage without manual chasing.

Notable Features

Create support case from form
Attach uploaded footage to case
Post case summary to support channel