Forward incoming SMS messages to on-call mobile now

Your client SMS land on one shared number and can go unread during coverage gaps, stalling urgent replies. Forward messages to the on-call mobile so coordinators can reply within minutes.

Overview

Inbound client SMS on a shared line often go unread, delaying triage and frustrating caregivers; this routes every incoming message straight to the on-call mobile so coordinators see it immediately. That means faster triage and more same-day responses, reducing missed inquiries and keeping service steady.