Forward inbound telephony events to your processing endpoint
Forward inbound telephony events to your processing endpoint
Your phone and SMS webhook events arrive unprocessed, leaving tickets and analytics without context. Forward events to your endpoint so agents and pipelines get complete records within minutes.
Overview
Phone and SMS events frequently arrive as raw webhooks, leaving tickets and analytics incomplete; forwarding them to your processing endpoint solves that. This delivers full conversation records to agents and feeds analytics pipelines within minutes, improving triage and reporting.