Forward inbound SMS messages to support team channel
Forward inbound SMS messages to support team channel
You get customer SMS on a shared number that go untriaged and lose agent context. Route SMS into your support channel for immediate visibility and same‑day follow‑up.
Overview
Inbound SMS often land outside your ticketing flow and slow agent response. This flow delivers each message into a shared support channel in seconds, giving agents immediate visibility and enabling same‑day resolution.