Forward flagged chat messages to on-call email recipients
Forward flagged chat messages to on-call email recipients
Your monitored chat messages go unseen in busy channels, leaving incidents untriaged and context scattered. Forward them to email so on-call staff get context and respond the same day.
Overview
When critical chat mentions slip through busy channels, response times and triage quality suffer. This flow forwards flagged messages as context-rich emails so on-call staff get what they need and can respond within minutes, reducing missed triage the same day.