Format support record timestamps for triage and reporting
Format support record timestamps for triage and reporting
Your support tickets use UTC timestamps, leaving triage unable to sort by local time and causing SLA confusion. Get consistent local timestamps so routing and SLA checks run correctly within minutes.
Overview
Inconsistent timestamps create mis-prioritized tickets and slipped SLAs. This flow standardizes ticket datetimes into readable local times so triage is accurate and SLA checks execute reliably within minutes.