For support ops: capture inbound callers and texters as leads

Support ops miss caller and texter contacts, causing prospects to fall through follow-up gaps. Enroll incoming callers and texters into outreach sequences so sales reps start follow-up quickly.

Overview

Missed inbound callers and texters create a hidden leak in your pipeline and burden support ops with manual handoffs. This workflow captures every caller and texter as a tracked contact and enrolls them in outreach, ensuring faster handoffs to sales and zero missed follow-ups. Support ops gain clear visibility into new contacts and reps get timely, reliable lead notifications.

Notable Features

Capture caller and texter contacts
Add contacts to outreach sequence
Alert sales reps on new leads