For operations coordinators: log live-transfer messages for audits

Operations coordinators miss live-transfer threads in chat, causing audit gaps. That ensures coordinators can audit assignments and follow triage status.

Overview

When live-transfer mentions vanish in chat, operations lose auditability and assignments fall through the cracks. Capturing each mention as a tracking record creates an auditable handoff trail and ensures coordinators can follow triage status, improving accountability and speeding resolution.

Notable Features

Create tracking records per mention
Capture channel and thread identifiers
Flag untriaged messages for follow-up