For operations coordinators, flag access requests for SMS

Ops coordinators lose SMS triggers when notices fail to update access records, causing customers to be locked out. This marks access requests with a send SMS flag when outgoing notices occur, so ops can trigger customer texts.

Overview

When outbound notices fail to flip access-request flags, customers can be left without entry and ops teams rush to fix it. This workflow ensures access-code records are flagged to trigger SMS sends as notices go out, eliminating manual triggers and preventing missed customer texts. The result is fewer manual follow-ups and reliable delivery of access codes.

Notable Features

Flag access requests for SMS
Trigger customer texts from notices
Remove manual follow-up steps