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For IT: Prevent verification letters aging without outreach

For IT: Prevent verification letters aging without outreach

Support agents lose verification cases when orders sit in 'waiting for verification by letter', letting address checks age unresolved. IT creates tickets after an eight-day delay so agents contact customers and complete address verification.

For IT: Prevent verification letters aging without outreach

Overview

Unreturned verification letters let support cases stall and create SLA exposure and churn risk. This workflow routes aged verification orders into your helpdesk after an eight-day hold, turning silent cases into active outreach. The result is fewer missed follow-ups and clearer ownership of address verification work.

Notable Features

  • Create support tickets after delay
  • Filter orders by verification status
  • Assign tickets to support queue

For IT: Prevent verification letters aging without outreach