For IT admins: Capture chat opens as support records

IT admins miss opened customer chats, leaving interactions untracked and risking SLA breaches and angry customers. Log chat opens as timestamped support records so agents triage with full histories.

Overview

Untracked chat opens create SLA risk and frustrated customers, and IT admins need reliable case trails to prevent gaps. This workflow captures each chat open as a timestamped support record and routes it to your helpdesk so agents start triage with full histories. Teams report cleaner case trails and fewer unlinked conversations.

Notable Features

Create timestamped chat interaction records
Notify support agents on first open
Attach chat link to ticket