For game support ops: update rescheduled expert chats in cases

Support agents miss expert-chat reschedules in case records, creating SLA risk and handoff confusion. Zapier updates the case with new time and reason so agents see current appointment details.

Overview

Missed reschedules create SLA risk and frustrate players; Revenue Systems Administrators need case records that reflect current appointments. This workflow links calendar reschedules to case updates so agents always see the new time and reason, reducing missed follow-ups and clarifying handoffs.

Notable Features

Update case scheduled time and reason
Create reschedule timeline entry
Notify support agents of changes