For customer support ops, keep pending-arrival tasks current

Customer support ops see pending-arrival tasks' timestamps go stale, causing missed follow-ups. Scheduled updates refresh the Last Update field so agents prioritize aging arrivals.

Overview

Pending-arrival tasks age unnoticed, creating SLA risk and frustrated customers. Refreshing the Last Update field on flagged tasks ensures agents spot aging arrivals and prioritize escalation, eliminating manual timestamping. The result is clearer queues, fewer missed follow-ups, and faster handoffs across support shifts.

Notable Features

Refresh Last Update timestamps
Flag tasks for escalation
Notify agents about aging arrivals