For customer support ops: keep inspection customers informed

Customer support ops miss inspection board updates, causing frustrated customers and stalled cases. This flow texts customers and opens conversations so agents follow up before cases go cold.

Overview

Missed inspection updates frustrate customers and stall case resolution, creating escalation risk for support ops. By texting customers and opening the support conversation directly from your inspection board, agents get context to follow up before cases go cold and maintain a clear audit trail.

Notable Features

Text customers when inspections update
Open conversation for agent follow-up
Tag contact with notification history