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For community directors: ensure accurate last NPS dates

For community directors: ensure accurate last NPS dates

Community directors see new users join without Last NPS dates, causing missed or duplicate NPS outreach. It pulls Last NPS Date from CRM or defaults to 45 days after join so outreach gets scheduled.

For community directors: ensure accurate last NPS dates

Overview

Missed or duplicate NPS outreach fragments feedback and weakens product insights. This workflow guarantees every new community user has a Last NPS Date from your CRM or a default 45-day date after signup, preventing duplicate surveys and preserving cadence. Community and support ops gain predictable scheduling and cleaner feedback pipelines.

Notable Features

  • Populate Last NPS date instantly
  • Find CRM contact by email
  • Default Last NPS date to 45 days

For community directors: ensure accurate last NPS dates