For coaching directors: prioritize and notify critical bug reports

Director of Coaching misses critical bug reports from coaches and clients, causing disrupted sessions and gaps in coaching records. Scored reports alert product and on-call owners to start triage.

Overview

Bug reports buried in forms disrupt coaching sessions and can undermine client outcomes. This workflow scores submissions, pushes concise summaries to product and on-call channels, and notifies assignees so triage starts faster — resulting in faster response times and fewer coaching interruptions.

Notable Features

Score incoming bug reports
Post concise summaries to channels
Alert on-call owners and assignees