Flag incoming on-call requests on support tickets quickly

Your support tickets sometimes lack an on-call marker, so engineers miss urgent triage cues. Get tickets auto-flagged and requesters added so on-call staff can respond within minutes.

Overview

When a customer signals an on-call need, you can't afford manual edits or slow handoffs. This flow flags the ticket and attaches the requester so engineers see urgency and can act within minutes, reducing triage delays.