Find contact for inbound chat and assign owner
Find contact for inbound chat and assign owner
Inbound chat messages lack owner context when sender IDs aren't found in your mapping sheet, causing routing delays. The lookup tags records so coordinators can route messages within minutes.
Overview
Unmatched inbound chat senders create routing gaps that slow response times and frustrate customers. This flow finds the sender record in your mapping sheet and surfaces the assigned owner so coordinators can respond within minutes.