Find and return reseller and end user names

Your tickets arrive with only account IDs, creating agent confusion and delayed routing. Resolved end-user and reseller names are added to tickets for correct routing same day.

Overview

When incoming tickets only include numeric IDs, agents lack the context needed to route and triage efficiently. This Sub-Zap resolves IDs to end-user and reseller names so support reps get correct context and tickets route properly within minutes.