Finance teams: mark failed-payment customers and downgrade plans
Finance teams: mark failed-payment customers and downgrade plans
Finance teams miss failed payments, causing paid-plan access mismatches and billing errors. This workflow marks profiles non-paying and downgrades plans so account access matches payment status.
Overview
Missed failed payments create billing inconsistencies and grant incorrect paid access. This workflow ensures every failed charge flags the customer, downgrades their plan, and records an auditable trail, eliminating manual reconciliation. Finance leaders report cleaner billing records and fewer access disputes.
Notable Features
- Mark profiles as non-paying
- Downgrade plans on failed payments
- Create audit log for compliance