Ensure IT sends chaser messages after ticket resolution

IT teams managing support tooling miss chaser outreach when ticket states change, causing SLA gaps. This sends the right chaser and logs outreach so support agents re-engage customers quickly.

Overview

Missed chaser messages create SLA risks and frustrated customers. This workflow ties ticket state changes to templated messaging and audit logging, so support agents re-engage customers and outreach is fully auditable.

Notable Features

Route chasers by ticket chaser type
Deliver chaser via configured messaging channel
Log each outreach to support audit trail