Engineers route 'G' customer messages to help menu

Engineers miss customers who text 'G', leaving users without a support menu. This workflow sends a clear help menu when 'G' arrives, so customers get options and agents focus on urgent tickets.

Overview

Missed 'G' messages leave customers without guidance and inflate your support backlog. This workflow guarantees every 'G' triggers a clear help menu and routes responses into your ticketing queue, so agents handle urgent issues and response times drop dramatically.

Notable Features

Send help menu when 'G' received
Route chosen option to ticket queue
Escalate high-priority replies to engineers