Engineering: Post resolution messages when reaction added

Support agents react with the resolution emoji but engineers miss closure, leading to duplicate follow-ups. This posts a threaded resolution notice so engineers and stakeholders see closure.

Overview

Missed in-thread closures create duplicate follow-ups and steal engineering focus in information services organizations. This workflow publishes a clear resolution notice in the original thread, eliminating guesswork so engineers and stakeholders see closure and avoid redundant work.

Notable Features

Post resolution message in thread
Post only on first resolution reaction
Notify engineers and stakeholders