Engineering: keep order status accurate from chat

Engineering misses accept/reject chat actions, causing order status drift and missed fulfillments. It pushes chat accepts/rejects to your backend so fulfillment starts and orders don't slip.

Overview

Order status drift from chat actions creates fulfillment risk and weekend chaos for ops. This flow captures accept/reject clicks and updates your order backend so fulfillment triggers reliably and orders don't slip. Add audit logging and retries to eliminate blind spots in your delivery pipeline.

Notable Features

Route chat accept/reject actions
Update order status in backend
Trigger fulfillment workflows on action