Engineering alert: route LV1 emergency tickets to on-call

Engineering on-call groups miss LV1 emergency assignment alerts when tickets are reassigned, causing SLA breaches and escalations that risk customer churn. Alerts route LV1 to on-call for fast triage.

Overview

Missed LV1 handoffs lead to SLA breaches and customer churn. Route LV1 assignments directly to the right support or ops channel so engineering on-call can prioritize and coordinate rapid fixes. Customers report faster response times and zero missed follow-ups.

Notable Features

Post LV1 alerts to channels
Mention on-call groups and owners
Attach ticket details and links