Enable support ops to draft tailored return replies

Customer support ops field return and exchange emails that create back-and-forth and risk customer satisfaction. AI drafts policy-safe replies so agents confirm unworn status and reduce reply cycles.

Overview

Return and exchange threads create unnecessary back-and-forth that hurts customer satisfaction and clogs support queues. This workflow turns incoming messages into tailored, policy-compliant reply drafts and surfaces unclear cases for human review so agents confirm unworn status and move cases to resolution faster. Support leaders report faster reply times and fewer escalations after deploying similar flows.

Notable Features

Classify return vs exchange requests
Create policy-compliant reply drafts
Flag ambiguous cases for agent review