E-commerce operations: mark paid orders and notify customers
E-commerce operations: mark paid orders and notify customers
Operations coordinators lose paid orders when bank payments don't match, delaying fulfillment. It links payments to orders, marks them paid, and notifies ops so fulfillment proceeds without manual checks.
Overview
Ops coordinators miss paid orders when payment events aren't linked, which delays fulfillment and complicates reconciliation. This workflow ensures payment events update orders, attach transaction IDs, and alert operations so fulfillment proceeds without manual checks. Customers report cleaner reconciliation and fewer fulfillment hold-ups.
Notable Features
- Match payments to orders
- Update paid status and notes
- Notify ops by SMS or email